Certified Implementation Specialist – Customer Service Management (CIS-CSM) Practice Test

In many platform designs, modules are packaged as plugins, with some features bundled as dependencies of larger suites. The Social Integration capability is included as part of the Customer Service Management package, providing the ability to connect social channels and bring social interactions into the customer service workflow. Because it’s packaged with CSM, activating CSM makes the Social Integration component available for use. So the best answer is that it is activated as part of the CSM plugin. The other options don’t fit, since they imply uncertainty or a separate, non-included feature, which isn’t the case here.